Automated customer service hell. Going through endless loops and ending up in voice-jail, eventually forced to hang up. Being told "your call is very important to us" and that we're only number 58 in the queue.
"Rather than replace human contact, customer support software should be used to make interactions more human and facilitate mass-personalization"Aytekin Tank, Founder of JotForm
Going through endless loops and ending up in voice-jail, eventually forced to hang up.
Being told "your call is very important to us" and that we're only number 58 in the queue.
1) Emailing a problem 2) receiving a ticket number 3) never hearing back.
Being redirected to a knowledge center that categorically doesn't contain the answer to our question: Was this helpful? No? Well, there's nothing you can do about it.
